Refund Policy

Introduction

At Medical Solutions, we aim to provide exceptional service. However, we understand that circumstances may arise where a refund is necessary. This Refund Policy outlines the conditions under which refunds will be processed.

Refund Eligibility

• Cancelled Appointments: Full refunds are available for appointments canceled at least 24 hours before the scheduled time.
• Service Not Delivered: If we are unable to provide the service you booked due to unforeseen circumstances, you will be entitled to a full refund.
• Overcharges: Any billing errors resulting in overcharges will be corrected and refunded promptly.

Non-Refundable Cases

• Appointments canceled less than 24 hours before the scheduled time.
• Services that have already been rendered.
• Changes in your personal circumstances (e.g., missed appointments due to personal reasons).

Refund Process

• Submit a Request: Contact us at refunds@medicalsolutions.com or call [Insert Phone Number] with your booking details.
• Review: Your refund request will be reviewed, and we will notify you of the outcome within 7 business days.
• Processing: Approved refunds will be processed via the original payment method within 5–10 business days.

Contact Us

If you have any questions about our Refund Policy or need assistance, please contact:

Email: info@gpservices.co.uk

Phone: 0330 555 0000

We value your trust and are committed to ensuring a positive experience with Medical Solutions.