Refund Policy – please refer to the Terms & Conditions 

Payments are due on the day of the appointment.

Diagnostics:

Externally sourced investigations such as MRI, CT and ultrasound scans are nonrefundable once they have been paid for on the day of referral.

These investigation requests involve the following work and processes once a patient decides that they would like to request the investigation:

1. Medical Solutions GP Services doctor contacts the private hospital to discuss the specific case with the consultant radiologist/specialist.
2. Medical Solutions GP Services doctor completes a formal request form/type up a letter with a history of the complaint with any relevant clinical findings, results etc attached.
3. Medical Solutions GP Services administration staff forward the referral to the local private hospital by fax / special delivery/taxi.
4. Medical Solutions GP Services uses its service level agreement and practising privileges at the local private hospital to allocate a consultant radiologist to the case with dedicate time commitment made to complete the request at the earliest available time slot.
5. Medical Solutions GP Services pays the local private hospital directly for the diagnostics costs and manages the individual case with the interpretation of the results, follow up with the patient and devising the subsequent management plan all important post investigation stages. 

Laboratory Investigations:

Blood tests and other laboratory investigations (such as urine tests, stool tests and swab cultures) are non refundable once the samples have been taken and paid for.

By paying for the investigations you are consenting to undergo the investigations you will have discussed at length with our clinical staff.

Our samples are forwarded to the laboratory by post or courier immediately to get the results back as quickly as possible.

Any reasonable delays from the laboratory (meaning test results that have returned within 5 working days of the expected turnaround time) do not entitle patients to request any form of a refund. These unreasonable requests will be refused outright.

DNA tests take much longer and typically take around 30 days.

Vaccine Schedules:

Vaccine courses paid for in advance are non-refundable.

Once a decision has been made to commence vaccination, Medical Solutions GP Services is then responsible for ensuring the supply of the specific vaccines, which are ordered in advance, usually on the day.

We do not expect to be told later on that people have decided to get the subsequent doses elsewhere.

Refunds will not be given for non-completion of courses unless decided and directed by our medical team. Our clinics offer a very flexible booking arrangement and we will be able to accommodate travellers on evenings and at weekends if necessary to complete the schedules.

Refunds are not due for any issues unrelated to our remit as healthcare providers. If your trip is cancelled or you have miscalculated dates, or for any other reason whatsoever, this is not a consideration that is relevant to our business.

Anti-malarial medication is non-refundable once the medication has been taken off site. This includes prescriptions once they have been issued.

Medicals: 

All private medicals such as OGUK medicals, pre-employment medicals, aviation/cabin crew medicals etc are paid for in advance of the appointment and are non-refundable. These appointments are allocated to private physicians/doctors whose time is then dedicated to that appointment slot.

Non-attendance for any reason will result in a need to re-book and pay for another appointment.

Medication:

All medication supplied on site, such as antibiotics and anti-malarials are non refundable once purchased and taken off-site.